Terms and Conditions
Once you decide to travel with us, it is very easy, secure and trouble free to book a tour with Vietnam Explorers.
HOW TO BOOK TOUR WITH US?
1. Request a free quote!
First, you request a free quote for your planned tour or customized tour. Vietnam Explorers will send you a quote and program as soon as possible.
2. Any special requests or further changes to the itinerary
You study our offer and ask for change to best meet your needs.
3. Agreement on the tour itinerary, book your flight tickets.
Once we reach an agreement on the itinerary and price, you may book your flights and send us the flight information, dates of arrival and departure.
4. Vietnam Explorers makes all the necessary reservations for your tour.
Once we receive your confirmation, we will make all the necessary reservations for your vacation. This procedure may eventually lead to changes regarding service availability.
5. Finalization and Invoice
After final itinerary confirmed, if total tour price is equal to or less than US $500, we will send invoice for full payment. If total tour price is greater than US $500, we will send you an invoice and payment link for a deposit of 75% the total amount for your tour. The remain will be paid on arrival (cash is preferred)
6. Passport & Visa
You can apply for your Vietnam Visa yourself or just let us get a visa approval letter for you in advance. You will bring it and 01 passport-sized 4×6 cm photo, white background and pay visa fee to show at the Vietnam Immigration Department at the International airport in the Capital city Hanoi, Ho Chi Minh City, Danang, Nha Trang or Phu Quoc Island.
In cash or by credit card (Visa Card, Master Card, JCB card are accepted). Our Sales Executive will send you the VTC Pay secured online invoice to complete your booking.
CANCELLATIONS/MODIFICATION & REFUNDS
All cancellations must be received in writing, sent to us via email. The following rules apply for cancellations:
- Cancellations or modification by you
+ Greater than or Equal to 60 days: 100% refunded
+ Greater than or Equal to 30 days: 30% of tour forfeited
+ Greater than or Equal to 14 days: 50% of tour forfeited
+ Less than 14 days or no show: 100% of tour forfeited
- Cancellation or modification by us
Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:
+ Services of an equivalent or similar standard, if available;
+ Services of a lower standard together with a refund of the difference in price; or
+ Cancellation with a full refund of all money paid.
DELAY & NO SHOW
Following to agreement, we will pick you up at meeting point(s). Depends on which tour, pick up time will be confirmed in each confirmation emails. We will try our best to present on time. In case our tour guide can not find you at meeting point, he/she will come back after around 10-15 minutes. We consider this “DELAY”. After 15 minutes, if our guide still can not find you at meeting point, we will consider “NO SHOW”.
We will sadly to do fully charged in case of DELAY & NO SHOW.
+ At hotel (required)
– Bellman helps you to carry luggage, you should give him at least 10.000VND/suitcase.
– 10.000VND/person for house-keepers/day.
+ Onboard (required)
After cruise trip, please prepare at least 50.000VND multiply by number of person in group to tip for crews. You can give to tour guide or give directly to Tip box.
+ For drivers (required)
Drivers should receive US1$/day multiply by number of person in group.
+ For tour guide (required)
Tour guide should receive US2$/day multiply by number of person in group.
+ For rower (required)
During your tour, if there’s rowboat trip (in Halong or Ninh Binh or others), please tip 25.000VND/person multiply by number of person in group.
These tip policies are applied to group tour from 6 persons up or any private tours. If group tour is smaller than 6 persons, tip is not required but we still recommend.
LUGGAGE STORE & CARRY
Each adult should bring maximum 01 suitecase and 1 hand-bag, +US$5 will be added per extra. (Extra suitecase should be informed to our saleman in advance).
During your trip, luggage can be left in our car, van, coach or onboard (up to you). We have no responsibility for any valuable things.
PERSONAL DATA PROTECTION
We would also like to store and use your personal data for future marketing purposes (for example, sending you our marketing material) unless you have told us that you do not wish us to do so. All personal data you give us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. If you do not wish to receive any marketing material or communications from us, please e-mail firstname.lastname@example.org . We do not sell personal data to any third party.
We occasionally take photos during our tours for use in promotional material. Unless you advise us otherwise, you consent to such use of your photographic/video likeness.
experience of our website may be adversely affected and/or you may not receive information which is relevant to your personal interests.
COMPANY BANK ACCOUNT
Name of Bank: Vietnam Bank for Industry and Trade (Vietinbank)
VND account: 119000173996
Beneficiary name: CT TNHH VN EXPLORERS
Branch: Kien An, Hai Phong
Swift Code: ICBVVNVX
Address: 129 Tran Thanh Ngo street, Kien An district, Hai Phong city, Vietnam
VND BANK ACCOUNTS
Name of Bank: Bank for Foreigner Trade of Vietnam (Vietcombank)
VND account: 0031000219940
Card holder: NGUYEN HUY PHUONG
Branch: Hai Phong (NHTMCP Ngoai Thuong CN Hai Phong)
Bank SWIFT Code: BFTVVNVX